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How can we help you?

Find guides, FAQs, and links to the right place on Feyza.

Browse by Category

Getting Started

Account, verification, and trust

  • Creating an account
  • Verifying your identity
  • Connecting your bank (Moov)
  • Understanding trust score & tiers
  • What is vouching?

Borrowing & Loans

Request loans and repay

  • How to request a loan
  • Requesting as a guest
  • Understanding interest & terms
  • Setting up auto-pay
  • Making manual payments
  • Checking loan status

For Business Lenders

Lend and manage your portfolio

  • Becoming a verified lender
  • Setting lender rules
  • Managing borrowers and credits
  • Platform fees for lenders
  • Your public lender page

Security & Privacy

How we protect your data

  • How we protect your data
  • Bank connections (Moov)
  • Reporting fraud or issues

Account & Settings

Profile and preferences

  • Updating your profile
  • Notification preferences
  • Payment methods & bank
  • Trust score & vouches

Troubleshooting

Common issues and fixes

  • Payment failed or delayed
  • Bank connection issues
  • Account restricted or locked
  • Missing or late funds

Popular Topics

How to request your first loan

Borrowing•2 min

Understanding trust score & tiers

Getting Started•5 min

Setting up automatic payments

Borrowing•2 min

What happens if I miss a payment?

FAQ•2 min

How to become a verified lender

For Lenders•4 min

What is vouching and how does it work?

Getting Started•5 min

Still need help?

Email us at support@feyza.app or use the contact form. We typically respond within 24 hours.

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